#21 - Tackling Denials Proactively with a Focus on KPIs w/ COO of Physician Services of Einstein Physicians

RevDive

This episode is for revenue cycle leaders, operational leaders and those looking for ways to innovatively approach denial management and operational challenges. In this episode we talk to Lamont Louis, Chief Operating Officer for Physician Services for Einstein Physicians at Jefferson Medical Group in Philadelphia, PA. Mr. Louis talks about identifying financial variances, using the FORM approach to team success, and how to identify critical KPIs from an operational perspective.

What you’ll get out of this episode:

• Why does prioritizing a proactive KPI approach matter?
• What is the “Financial & Operational Review Meeting” (FORM) and why does it work?
• What trends operationally, and for staffing, are being seen right now?
• How do organizations operationalize KPI data?

Quotables

“When I arrived 40 years ago, the only metrics I saw were patient visits, and dollar signs. ”

“If we are two years in, and we are still at a loss, then we need to change that dynamic.”

“Don’t be afraid to say, this is not acceptable and we need to be better. It comes with the responsibility of always pushing yourself and your teams to be better”

Recommended Resources

“Proactive to Reactive” by Lamont Louis, MGMA Article https://lnkd.in/e4XJzUpG

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