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Cultivating Greatness through Resilient Leadership
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Throughout 2020, organizations have been tested as the pandemic quickly swept across the globe. Despite the rapid pace of change, some companies were able to meet their operational challenges head-on and actually thrived. These organizations share one trait in common. They were able to demonstrate resilience in the face of change.
For high-performing leaders, resilience is imperative in order to thrive. Covid-19 has taught us the importance of being able to make quick decisions, and we’ve had to learn to be malleable as the conditions around us changed. Resilient leaders are born in these moments of adaptation, often learning through challenging personal circumstances.
My guest today is Dr. Ruba Borno, Senior Vice President and General Manager of Global CX Centers at Cisco. Her role spans the full portfolio of Cisco support and professional services, including technical support, professional services, managed services, customer success, and global spare parts and repair logistics. Since first meeting Ruba at an event in Silicon Valley, we instantly struck up a lasting friendship.
Her life story is one of great resilience, which has markedly shaped her life and ethos. Today, she shares her personal experience as a refugee, and how it led her to a keen understanding of the important things in life at a young age. The value she places on education, integrity, and family have played a pivotal role in her professional success, and her resilience in life has translated into outstanding professional success.
What You Will Learn:
- How a resilient past paves the path to resilient leadership (4:49)
- The responsibility of leaders to those who come after them (6:55)
- Confidence in quick decision-making (11:21)
- Professional allies and the importance of advocacy (16:31)
- The most important skills young leaders must cultivate to be successful (20:13)
- How urgency can unleash innovation and inspire growth (24:40)
- Building better leaders through empathy and understanding (30:16)
Connect with Dr. Ruba Borno:
Let’s connect!
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