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AI in customer service

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Manage episode 431405791 series 34483
Content provided by podcastcp and China Plus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by podcastcp and China Plus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Imagine calling the customer service and being greeted by a friendly, intelligent assistant who understands your needs instantly. No more endless waiting on the line listening to frustrating hold music—just seamless, efficient service. Actually, the roles of AI in customer service are much more diverse! From chatbots to voice assistants, and even to innovative voice modulations, let's take a look at whether AI can transform how businesses interact with customers, and the possible challenges ahead. On the show: Niu Honglin, Laiming & Steve Hatherly.

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1388 episodes

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AI in customer service

Round Table China

627 subscribers

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Manage episode 431405791 series 34483
Content provided by podcastcp and China Plus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by podcastcp and China Plus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Imagine calling the customer service and being greeted by a friendly, intelligent assistant who understands your needs instantly. No more endless waiting on the line listening to frustrating hold music—just seamless, efficient service. Actually, the roles of AI in customer service are much more diverse! From chatbots to voice assistants, and even to innovative voice modulations, let's take a look at whether AI can transform how businesses interact with customers, and the possible challenges ahead. On the show: Niu Honglin, Laiming & Steve Hatherly.

  continue reading

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