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S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen

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Manage episode 412990788 series 2766401
Content provided by Sunil Neurgaonkar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sunil Neurgaonkar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.

Luke is passionate about building and leading high-performance customer-success orgs.

We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.

We also discussed how to use the voice of the customer to prevent churn.

All this and more with Luke in this episode.

Connect with Luke on LinkedIn.

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

  continue reading

109 episodes

Artwork
iconShare
 
Manage episode 412990788 series 2766401
Content provided by Sunil Neurgaonkar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sunil Neurgaonkar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.

Luke is passionate about building and leading high-performance customer-success orgs.

We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.

We also discussed how to use the voice of the customer to prevent churn.

All this and more with Luke in this episode.

Connect with Luke on LinkedIn.

Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/

  continue reading

109 episodes

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