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Blockbuster Video, Late Fees, and the Rise of an Icon – With Brain+Trust CEO Tim Hayden
Manage episode 361313573 series 3469252
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This week, Brain+Trust's Say-It-Again podcast goes way back to a Friday night in the 1990s, and we're making it a Blockbuster night! But all is not well in the big blue kingdom – customers are getting squeezed, executives aren't listening, and little red envelopes are starting to appear in more and more mailboxes. How can your company avoid being the next icon to fall? Brain+Trust CEO and technological explorer Tim Hayden explores some of the ways that an intelligent application of data can enhance the human connection customers have with brands, and skip the "Be Kind, Rewind."
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