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Episode 14: Assessing Culture and Mitigating Misconduct Risk
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In this Podcast, Glenn Tasky, SEACEN’s Director of Financial Stability and Supervision / Payment and Settlement Systems, interviews Stephen Scott and Jeff Kupfer of Starling Trust Sciences, LLC. Starling is a behavioural sciences company that utilizes technology to assist in the evaluation of culture of organizations, including banks and other financial institutions. These evaluations can reveal deficiencies in a bank’s culture that may point to heightened misconduct risk. The Starling executives discuss the most prominent and most recent banking scandals, and emphasize that culture within a bank (or any firm) is contagious, and both executives and employees take their cues from their peers – not necessarily from laws, regulations, and best practices – in deciding on a course of action.
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