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Content provided by Seatrade Maritime by Informa Markets. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seatrade Maritime by Informa Markets or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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In Focus: Providing global customer service for mobile harbour cranes and reachstackers with Liebherr
Manage episode 388263040 series 2808893
Content provided by Seatrade Maritime by Informa Markets. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seatrade Maritime by Informa Markets or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.
Christoph Döring, Head of Customer Services – Mobile Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:
- Christoph’s role with Liebherr
- The different pillars of the customer service function
- Providing service on a global scale
- Building out remote service
- Supporting customers during the pandemic and beyond
- Providing expert assistance with XpertAssist
To learn about all these topics and much more listen to the full episode now.
197 episodes
Share
Manage episode 388263040 series 2808893
Content provided by Seatrade Maritime by Informa Markets. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seatrade Maritime by Informa Markets or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.
Christoph Döring, Head of Customer Services – Mobile Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:
- Christoph’s role with Liebherr
- The different pillars of the customer service function
- Providing service on a global scale
- Building out remote service
- Supporting customers during the pandemic and beyond
- Providing expert assistance with XpertAssist
To learn about all these topics and much more listen to the full episode now.
197 episodes
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Similar to Seatrade Maritime Podcast
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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Find distressed properties for pennies on the dollar and turn them for huge profits!
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