))
Designing Better Healthcare Experiences (with Ben Callaghan)
Manage episode 427879603 series 3585150
Content provided by Spencer Smith. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Spencer Smith or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
“We need to solve for all of that, so that it's more rewarding, more enjoyable, because that's where the cost savings will come in. That's where the innovation will come." - Ben Callaghan
Ben Callaghan, Chief Experience Officer at Empara, joined me this week to discuss how design can actually play a huge role in fixing many of the problems in our industry.
Before working at Empara, Ben actually attempted to launch a ski design company, and we discussed how that experience designing physical products still informs his design philosophy.
Ben focuses on the experiences that patients have utilizing healthcare, which is famously frustrating and complicated. Even if you have the best point solution in the world, it’s not going to be effective if nobody uses it, so it’s pivotal that the way that employees use healthcare is designed thoughtfully.
Even if you don’t know anything about design, I’d encourage you to check out this episode to learn how design impacts literally everything we do in modern America.
Chapters:
00:00:00 Meet Ben Callaghan
00:04:26 From Design Entrepreneur to Healthcare Innovator
00:09:31 Driving Innovation Through Healthcare Industry Collaborations
00:26:09 Digital ID Cards for Enhanced Member Engagement
00:33:38 Tailored Solutions for Buyer Engagement
00:44:58 Enhancing Healthcare Experiences with AI Technology
Key Links for Social:
@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded
Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02
Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286
Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/
Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/
Key Words:
#HealthcareTransformation #TechnologyInHealthcare #InnovativeHealthcare #PatientExperience #DigitalHealthSolutions #HospitalAssistance #MemberEngagement #CustomizedHealthcare #FutureOfHealthTech #UserExperienceDesign #HealthcareIndustryInsights #ConsumerDrivenHealthcare #selffunded #podcast
Healthcare Transformation, Technology In Healthcare, Innovative Healthcare, Patient Experience, Digital Health Solutions, Hospital Assistance, Member Engagement, Customized Healthcare, Future Of Health Tech, User Experience Design, Healthcare Industry Insights, Consumer Driven Healthcare, self funded, podcast
--- Support this podcast: https://podcasters.spotify.com/pod/show/spencer-harlan-smith/support167 episodes
Share
