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Maximizing Revenue Through Effective Self-Storage Call Center Management

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Manage episode 381340907 series 2805944
Content provided by Scott Meyers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Scott Meyers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Cori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service.

Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party.

WHAT TO LISTEN FOR
2:17 Digital transition and online rentals
5:01 The importance of customer service in contact centers
6:38 In-house vs third party contact centers
26:11 Being ready to close sales

Leave a positive rating for this podcast with one click

ABOUT CORI GARROD
Cori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies.

CONNECT WITH CORI
Website | LinkedIn

CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram

Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.

  continue reading

182 episodes

Artwork
iconShare
 
Manage episode 381340907 series 2805944
Content provided by Scott Meyers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Scott Meyers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Cori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service.

Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party.

WHAT TO LISTEN FOR
2:17 Digital transition and online rentals
5:01 The importance of customer service in contact centers
6:38 In-house vs third party contact centers
26:11 Being ready to close sales

Leave a positive rating for this podcast with one click

ABOUT CORI GARROD
Cori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies.

CONNECT WITH CORI
Website | LinkedIn

CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram

Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.

  continue reading

182 episodes

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