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307: Win in the Long Term (Mike McDerment)
Manage episode 227095124 series 1401629
Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.
See open positions at thoughtbot!
Become a Sponsor of Giant Robots!
557 episodes
Manage episode 227095124 series 1401629
Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.
See open positions at thoughtbot!
Become a Sponsor of Giant Robots!
557 episodes
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