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Improving customer feedback in SaaS with Canny
Manage episode 205581712 series 2176586
Content provided by ChartMogul. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ChartMogul or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.
I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.
55 episodes
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Manage episode 205581712 series 2176586
Content provided by ChartMogul. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ChartMogul or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.
I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.
55 episodes
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Similar to SaaS Open Mic by ChartMogul
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
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continue reading
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…
continue reading
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…
continue reading
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