It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Human Business with Dr. Mark Goulston
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Manage episode 363974661 series 2551646
Content provided by Freedom Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Freedom Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode Sam meets Mark Goulston a business psychiatrist and one of the world's thought leaders on empathic listening. He is the author of nine books with his book, "Just Listen" becoming the top book on listening in the world. Sam finds out how a former UCLA professor of psychiatry, FBI and police hostage negotiation trainer can help us all do business in a more human kind of way…
…
continue reading
73 episodes
MP3•Episode home
Manage episode 363974661 series 2551646
Content provided by Freedom Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Freedom Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode Sam meets Mark Goulston a business psychiatrist and one of the world's thought leaders on empathic listening. He is the author of nine books with his book, "Just Listen" becoming the top book on listening in the world. Sam finds out how a former UCLA professor of psychiatry, FBI and police hostage negotiation trainer can help us all do business in a more human kind of way…
…
continue reading
73 episodes
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