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How TripActions built the ‘best experience in business travel’ — without travel
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LB and AK miss traveling so much, they're even looking forward to business travel. A redeye flight out of SFO sounds pretty nice to a cooped-up former jet-setter. But what if your business model is business travel? You're even more eager for people to get back on the road. In episode three, AK chats with TripActions CMO Meagen Eisenberg about her company's journey through the pandemic. In response to business travel grinding to a halt last spring, they took some pretty unprecedented steps to keep and grow customer relationships. They even went so far as to meet with some customers on a daily basis. If you're in customer success, you're probably wondering how that's even possible. Time to give this interview a listen!
You'll also get a deep dive on LB's best-practice strategy for new year's resolutions and how you can use it to inform your yearly goal setting. Plus, Heartbeats is back and we'll tell you how you can take a personally guided tour of the Andes from the comfort of your home as we run down the good news coming out of the business world.
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