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Content provided by Adriana Gascoigne and Teresa Truda. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adriana Gascoigne and Teresa Truda or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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T-Mobile: Customer UX Strategy Starts with Happy Employees

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Manage episode 316495973 series 2916937
Content provided by Adriana Gascoigne and Teresa Truda. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adriana Gascoigne and Teresa Truda or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Callie Field is the Executive Vice President and Chief Customer Experience Officer of T-Mobile. After graduating from Texas Tech University with a Master of Business Administration degree and a Juris Doctor degree, Callie joined T-Mobile as a frontline employee selling cell phones to customers. After rising through the company’s ranks over the past 18 years, Callie leads a team of digital technologists and 30,000 experts in customer experience. She also serves as the executive sponsor of T-Mobile’s Multicultural Alliance Network, where she advocates for the company’s diversity, equity, and inclusion efforts.

Callie joins me today to share her journey from working as a frontline employee at T-Mobile to leading a team of more than 30,000 customer experience experts. She discusses why it’s important for her to connect with customer-facing employees at T-Mobile and highlights how improving customer experience starts with happy employees. She explains what 5G is in addition to how it can help impoverished communities and promote diversity and inclusion. Callie also shares her advice for young women who find themselves struggling in their careers.

“You can have the greatest tech in the world, but if you don’t have relationships with the people who promote your product and talk to your customers, you’re going to miss the mark.” - Callie Field

This week on Girls in Tech:

  • Cultivating a culture of connection at T-Mobile
  • How Callie “grew up” in T-Mobile and how she progressed to becoming Chief Customer Experience Officer
  • How Callie’s bringing her passion for civil rights into T-Mobile
  • Appreciating hustle and grit, and why young people should give themselves time to grow in their careers
  • How tech is transforming and improving customer experience
  • Using machine learning and AI for connection while maintaining the human element
  • Callie’s advice for women in tech who are interested in T-Mobile

Related Content:

Connect with Callie Field:

Inspiring Girls in Tech...One Conversation at a Time

Thanks for tuning into this week’s episode of Girls in Tech. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts.

Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | iHeartRadio

Be sure to share your favorite episodes on social media to help us reach more listeners, like you.

Join us on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website.

  continue reading

71 episodes

Artwork
iconShare
 
Manage episode 316495973 series 2916937
Content provided by Adriana Gascoigne and Teresa Truda. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adriana Gascoigne and Teresa Truda or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Callie Field is the Executive Vice President and Chief Customer Experience Officer of T-Mobile. After graduating from Texas Tech University with a Master of Business Administration degree and a Juris Doctor degree, Callie joined T-Mobile as a frontline employee selling cell phones to customers. After rising through the company’s ranks over the past 18 years, Callie leads a team of digital technologists and 30,000 experts in customer experience. She also serves as the executive sponsor of T-Mobile’s Multicultural Alliance Network, where she advocates for the company’s diversity, equity, and inclusion efforts.

Callie joins me today to share her journey from working as a frontline employee at T-Mobile to leading a team of more than 30,000 customer experience experts. She discusses why it’s important for her to connect with customer-facing employees at T-Mobile and highlights how improving customer experience starts with happy employees. She explains what 5G is in addition to how it can help impoverished communities and promote diversity and inclusion. Callie also shares her advice for young women who find themselves struggling in their careers.

“You can have the greatest tech in the world, but if you don’t have relationships with the people who promote your product and talk to your customers, you’re going to miss the mark.” - Callie Field

This week on Girls in Tech:

  • Cultivating a culture of connection at T-Mobile
  • How Callie “grew up” in T-Mobile and how she progressed to becoming Chief Customer Experience Officer
  • How Callie’s bringing her passion for civil rights into T-Mobile
  • Appreciating hustle and grit, and why young people should give themselves time to grow in their careers
  • How tech is transforming and improving customer experience
  • Using machine learning and AI for connection while maintaining the human element
  • Callie’s advice for women in tech who are interested in T-Mobile

Related Content:

Connect with Callie Field:

Inspiring Girls in Tech...One Conversation at a Time

Thanks for tuning into this week’s episode of Girls in Tech. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts.

Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | iHeartRadio

Be sure to share your favorite episodes on social media to help us reach more listeners, like you.

Join us on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website.

  continue reading

71 episodes

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