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Why Customer Service Matters: Greg Rich CEO of Vivantio Reflects on 20 Years of Innovation in Customer Service
Manage episode 405757591 series 2947012
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Greg Rich is the CEO of Vivantio a leading provider of service management software, empowering businesses to streamline operations and deliver exceptional customer experiences.
In this episode, you will learn about Greg's unique journey from a family-run retirement community to leading a global enterprise. Discover how his early experiences shaped his perspective on customer service and the pivotal moment that inspired his passion for blending service excellence with advanced technology, including the integration of AI in his industry. Greg's shares his insights on the impact of human connections in technology and how his two decade long commitment to Vivantio is revolutionising the landscape of customer-centric solutions.
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