Best of the Best Encore #39: Andrew Hankinson, President, Zwilling J.A. Henckels Japan

Japan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan

Best of the Best Encore #39: Andrew Hankinson, President, Zwilling J.A. Henckels Japan Originally released Feb 27, 2021

Andrew Hankinson is the President of Zwilling J.A. Henckels Japan and host of the podcast Now and Zen. Originally from Seattle, Washington, Mr. Hankinson’s passion for Japan grew at a young age, having been exposed to Japanese culture by family members living in the country, leading him to learn the language from high school. After briefly teaching English in Osaka, Mr. Hankinson returned to Japan with a degree in international business and Japanese language from the US. He shortly began working at a Japanese department store as a menswear buyer which he describes as an “eye-opening” experience and a “great foundation to be living and working in Japan.”

Mr. Hankinson’s next move was in the travel industry, where he worked for a travel publishing company as a salesperson. He explains the company to be “very flexible and very open” as they originally hired Mr. Hankinson in hopes of increasing innovation. Mr. Hankinson was quickly able to gain the trust of the organization due to achieving success early on where his suggestions led to better results for the organization. Mr. Hankinson’s first official leadership role was working as country manager for a European-based office product company where he managed seven employees. He describes his work there as hands-on, especially with client facing aspects of the organization.

Currently, as head of a much larger organization, Mr. Hankinson leads about 250 employees. Mr. Hankinson says jumping into an organization that he had no previous knowledge of required lots of catching up, and building trust with the people had its challenges. To overcome this, Mr. Hankinson interviewed his staff in the Tokyo office to build rapport and connect with them at a more individual basis. In order to lead a much larger team, Mr. Hankinson is mindful of the Japanese way of thinking through group consensus. He explains: “if we do it all together…[and] if it fails, nobody’s responsible.” He is also conscious of fostering empowerment amongst his employees to give them a safe space to express their thoughts and encourage innovation. Mr. Hankinson also leads through other managers by delegating to ensure everybody is providing input to determine the direction of the organization. The Japanese office of the global kitchenware manufacturing company have introduced many innovative products such as Japanese kitchen knives and pots that have become popular on a global scale.

Mr. Hankinson sums up his ideals of leadership as being able to “deliver results, have good people skills, being engaged and having market intelligence,”

To newcomers leading in Japan, Mr. Hankinson advises to enjoy travelling and exploring the culture and sharing that with one’s team, which is a wonderful way to connect with others on a human level. Secondly, Mr. Hankinson advises to earn some “quick wins” as a fast-track way to earn credibility and trust amongst Japanese staff when trying to implement change. Thirdly, he recommends finding the perfect balance between adapting to local culture and retaining your personal management style in order to find the best of both worlds.