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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
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Content provided by Herr Professor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Herr Professor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
NO TIME TO LEARN GERMAN? Get FREE German podcast lessons and grow your confidence in speaking in 3 months spending just 10 minutes a day while commuting to work at: https://www.herrprofessor.com/podcast/
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Content provided by Herr Professor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Herr Professor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
NO TIME TO LEARN GERMAN? Get FREE German podcast lessons and grow your confidence in speaking in 3 months spending just 10 minutes a day while commuting to work at: https://www.herrprofessor.com/podcast/
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Herr Professor

1 How’d you say in German: “Can I offer you a beer?”? 10:15
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Herr Professor

1 How’d you say in German: “I'd like to promote him, so that he has a good future.”? 9:33
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How’d you say in German: “I'd like to promote him, so that he has a good future.”?
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Herr Professor

1 How’d you say in German: “I’d like to ask you for a favor.”? 9:14
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1 How’d you say in German: “What do you notice?”? 10:18
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1 How’d you say in German: “Do you like your work?”? 11:02
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1 How’d you say in German: “How does this work?”? 10:22
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Herr Professor

1 How’d you say in German: “I’ve been working in Switzerland for ten years.”? 10:13
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Herr Professor

1 How’d you say in German: “Sorry, but I didn’t understand you.”? 10:13
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1 How’d you say in German: “I slipped on the street yesterday.”? 9:00
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1 How’d you say in German: “Have you cleaned up the room?”? 10:01
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