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Zach Hanson | Design Thinking and Improving Customer Experience With AI
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The process of moving AI beyond the theoretical and into the practical as it becomes part of our everyday lives is a complex one. While advancements and opportunities in the AI/ML space abound, there is still a long way to go. Once considered the Wild West of the digital transformation, AI is now facing questions about processes, regulations, purpose, and critical design.
In this episode of the Absolute AI podcast, Melody welcomes Zachary Hanson, Head of ML Product at Brightcove, an online video platform that helps customers experience the incredible potential of video. Zach is a product management expert and remote working enthusiast who has worked at several of the world’s largest artificial intelligence companies including IBM Watson, Capital One, and Wells Fargo. They discuss the pillars of a successful AI platform, the importance of design thinking in every aspect of the customer’s AI experience, empowering AI scaling strategies, and Zach’s tips for successful remote working in any environment.
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