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What We Have Here is a Failure to Communicate!
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A great line from a great movie, "Cool Hand Luke" that is, often, the essence of what causes negative customer relationships. In this episode, our hosts, Lonnie Sciambi and Stan Simkins, also known, respectively, as “The Entrepreneur’s Yoda” and “The Family Biz Doc” will talk about communications...with customers, employees and suppliers. So, it's not just with the obvious direct communication with the customer or supplier, but, as likely, with the internal communication (or lack thereof) within a company, that affects that customer or supplier.
They’ll give you some examples about whether you are listening to your customers. Showing how you could be like many small business owners who think that no complaints mean things are good. Or worse, if there are complaints, the customers don’t appreciate your product or service’s true capability? In short, it’s the customer who’s wrong, not the company. They’ll give you some examples about how sometimes your ego or your inattentiveness just make you “tone deaf” when it comes to listening to what your customers or employees are really saying to you.
They’ll give some ideas of ways you can counter the lack of communication by being more proactive with both customers and employees.
Please enjoy this session with your personal tour guides to business freedom, the dynamic duo of Stan Simkins and Lonnie Sciambi. And, as always, they’ll regale you with war stories, that both carry a solid message, lesson or may bring a chuckle or two.
Find more resources and learn more about their monthly, 90-minute VIRTUAL roundtables at SBVirtualRoundtables.com
And feel free to shoot us an email at info@sbvirtualroundtables.com with any feedback, questions, recommendations, or ideas for future topics of conversation.
Connect With Lonnie Sciambi
Website: www.thevalueforce.com
LinkedIn: www.linkedin.com/in/lonniesciambisprofile
Twitter: www.twitter.com/yodacanhelp
Connect with Stan Simkins
Website: www.CapitalFamilyBusiness.com
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