The Hillingdon Hospitals' podcast

#Hillingdon Hospitals #Non-Profit #Business

27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

The Hillingdon Hospitals' Podcast

Series home•Feed

A podcast from The Hillingdon Hospitals NHS Foundation Trust.

169 episodes

The Hillingdon Hospitals' Podcast

updated 8 days ago

Series home•Feed

A podcast from The Hillingdon Hospitals NHS Foundation Trust.

169 episodes

#Hillingdon Hospitals #Non-Profit #Business

All episodes

1
Working with Reneural on a virtual reality solution for stroke rehabilitation 10:21

8 days ago10:21

10:21

We are working in collaboration with Reneural and Brunel University to develop an innovative tool for stroke rehabilitation. With funding from the New Hospital Programme, we are undertaking a pivotal initiative aiming to transform stroke rehabilitation through a clinician dashboard that enhances remote interaction, treatment, and monitoring for stroke survivors. This project directly supports occupational therapists and physiotherapists by providing a digital platform integrated with Reneural’s Virtual Reality rehabilitation system. Victor Harabari (CEO of Reneural) discusses the project and the development. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
New online Learning Hub for our staff 3:34

15 days ago3:34

3:34

Debora Lopez, project manager, talks about our move to a new learning hub. We will soon be moving to a new Learner Management System called LearningHub. This system will be rolled out across the Acute Provider Collaborative, providing a more efficient and user-friendly training tool for staff. The LearningHub will hold all your mandatory and essential training (your training record will be moved from iDevelop). Staff can access all learning materials, book face-to-face training, and interact with guides and videos, all in one place, as well as viewing better insights into staff learning and development, enabling more targeted support for training. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Cyber security best practices, maintaining systems and supporting staff 13:07

22 days ago13:07

13:07

Nasser Arif, our cyber security manager, shares best practices around cyber security, including key considerations for NHS organisations in their approach to cyber security. There is extensive work in our Cyber Team, which constantly assesses cyber security maturity, good cyber security practice, and how to support staff in staying safe online. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Hillingdon Hearts - the new staff recognition scheme 5:47

29 days ago5:47

5:47

Launching on Thursday 20 March (International Day of Happiness), a new recognition scheme called 'Hillingdon Hearts' will be an easy way for staff to send a message of gratitude to a colleague. Everyone will get five hearts a month to give away, and when someone gets five hearts they will be invited to a recognition breakfast with the CEO, Lesley Watts. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Help to prevent the spread of norovirus 6:29

5 weeks ago6:29

6:29

Sarah Burton, chief nurse, and Toko Kadhani, head of infection, prevention and control, discuss the increase in norovirus in our hospitals and how we can all help to prevent the spread. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
International Women's Day and how we're celebrating it 7:46

6 weeks ago7:46

7:46

Kavita Goreeba (Chair for our Women's Network) and Rana Erteza (Deputy Chair for our Women’s Network) chat in this podcast about this year's International Women’s Day, what it means to our staff, and how we are celebrating it in the Trust. International Women’s Day is a global day celebrating the social, economic, cultural and political achievements of women. This year's theme is 'Accelerate Action' - calls for action that can unlock equal rights, power and opportunities for all and a feminist future where no one is left behind. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Networking with like-minded colleagues 11:58

7 weeks ago11:58

11:58

Cynthia Oji, Equality, Diversity and Inclusion Lead in the Trust discusses our staff networks in the Trust. Our mission is to make our workplace as inclusive as possible, as well as being a place where staff can meet like-minded colleagues. Cynthia explains why we have staff networks, how people can get involved, as well as some leadership roles that we're looking for in the LGBTQ+ Network and the Multicultural Network. Want to start a new network? listen on to find out more about that too! as well as some network events coming up. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Tackling health inequalities 6:24

8 weeks ago6:24

6:24

Join Loretta Achiekwelu, operations programme manager from Hillingdon Hospitals Trust, in the podcast where she chats about health inequalities. The NHS has recognised that certain groups of people experience poorer health outcomes or face barriers to accessing services compared to others. Tackling these inequalities involves addressing the root causes of these disparities and ensuring that everyone, regardless of their background, has fair and equitable access to high-quality care. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Our Freedom to Speak Up Month 9:41

10 weeks ago9:41

9:41

This February, we are holding our Freedom to Speak Up Month, during which we have a number of events. Our Freedom to Speak Up service runs throughout the year, allowing staff to raise any concern in a number of ways, including anonymously should you wish. Your concerns will be listened to confidentially; investigated in line with good practice and will receive timely feedback on actions, progress and outcomes. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Co-pilot trial integrating AI into our working life 5:28

10 weeks ago5:28

5:28

Natasha Rashid, corporate applications analyst, talks us through a new co-pilot trial in our Hillingdon Hospitals and London North West Hospitals Trust. With 950 users across the Trusts, the project is testing how corporate staff can use co-pilot AI to assist them in daily tasks and the possible future utilisation of this software into working life. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Recognition for our volunteer work in ophthalmology 8:13

11 weeks ago8:13

8:13

Noel Burkett, our director of transformation, improvement and programme management, recently attended a meeting at the House of Commons hosted by Anne Dixon MP (Lab, Shipley) on the subject of ‘Unlocking the Power of Volunteering’. At this event, our Trust received special recognition for work we have done with the Hillingdon-based care partnership, H4All, on a scheme for checking in on people waiting for ophthalmology appointments - with the aim of reducing DNA rates (the rates of patients that Do Not Attend). Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Wellbeing during winter months 6:49

12 weeks ago6:49

6:49

Our topic today is part of our wellbeing podcast series, where we dive into meaningful conversations and tackle topics that impact our daily lives. Elaine Hotson, our Trust Health and Wellbeing Lead, discusses Blue Monday, often considered the most depressing day of the year. Falling on the third Monday of January, Blue Monday is said to combine post-holiday blues, the cold weather, and financial stress with waning New Year's resolutions. But is it just a marketing myth? or is there some truth behind it? Let’s face it, the first few days of January never really feel like a new start. Many of us are just getting over the festive fog, counting down to our next payday. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Simple steps to reduce the spread of infection 8:37

16 weeks ago8:37

8:37

In the podcast edition, Toko Kadhani, head of nursing for infection prevention and control, tells us how best to stay safe from norovirus, C.diff and respiratory infections, both in hospital and in the community. With increased infection rates to previous years, it's important for both staff and the public to stay vigilant and follow the guidelines to preventing the spread of infection. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Support at Christmas for our staff and the public 6:58

17 weeks ago6:58

6:58

Christmas can be a time of joy, but it can also, for many, feel like a time of anxiety and even solitude. It's easy to feel stress at a time of financial strain, more prevalent illness and NHS winter pressures at work. Our lead for health and wellbeing, Elaine Hotson, talks us through the support that is available to everyone over the festive period. Thanks for listening and don't forget to come back for a new episode each Monday! For all the latest Trust news and information check out our website - www.thh.nhs.uk.…

1
Equality, diversity and inclusion priorities, including staff networks 22:37

19 weeks ago22:37