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Boutique Hoteliers: Curating Unique Guest Experiences
Manage episode 380055136 series 3317634
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There is no denying the magic that can be felt when staying at a boutique hotel. Whether it's a historically significant, family-run legacy, or a modern trendy property, boutique hotels are an amazing corner of the hospitality industry. In this episode, you will hear from mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms. Originally built in 1870, Saratoga Arms is an award-winning historic boutique hotel in the heart of downtown Saratoga Springs, New York. Trisha Pérez Kennealy, Owner and Culinary Educator of the Inn at Hastings Park, also joins to chat about her background as an investment banker, what led her to owning the Inn, how experiences at Disney have shaped the guest experience at the Inn, building a team culture, and more.
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