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Agile Coach's Role Going Into a New Team with Joe Ziadeh
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The Agile Coach sits down with Joe Ziadeh, Chief Story Teller and Innovation Artist at Balanced Agility, as he shares how to approach and engage teams as an agile coach. Joe breaks down his insights when working with new teams, from entering the team with mutual respect to the very mindset that makes an agile coach effective.
Joe gives tips on how to create psychological safety to encourage transparent conversation and shares some activities he does with new teams. He also discusses how he aligns with stakeholders and leadership and how key metrics are based on goals that leaders must first define. Lastly, Joe provides expert tips on hiring agile facilitators and some qualities to look for in product owners.
HIGHLIGHT QUOTES
Create psychological safety by bonding with the team - Joe: "The first thing that you need to do is, as a coach, you need to connect with every person on that team. And there are going to be people who don't necessarily want to connect with you. And you have to set up one-on-ones. You have to bond with these people. You have to connect with them as human beings."
Deal with leadership through expectation management - Joe: "The higher up in the organization you get, it's a question of, hey stakeholder, what is it that you want to see from this? What does this team need to do to make you happy, to be successful? In your mind, what are the things that you can see that would keep them from being successful, and how can we prevent them? And then what can we do so that in the future when the team needs help, you are in a position to help them?"
Providing air cover for supporting difficult decisions - Joe: "You'll run into situations, where as a leader, your job isn't to make sure that the organization runs clockwork the way it's supposed to. The vast majority of your time is spent on when stuff goes wrong, how do I pick up the pieces and get us back to what we should be doing?"
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