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77 - Uniting Brand and Culture: The Key to Creating a Human-Centered Business Approach with Ben Afia
Manage episode 423221079 series 3367300
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Your host, Sri Chellappa, talks with the Author, Speaker, and Advisor, Ben Afia. Ben emphasizes that a strong alignment between brand and culture is essential for delivering a consistent and authentic customer experience. When employees understand and embody the brand values, it translates into every interaction they have with customers, creating a cohesive and trustworthy brand image. Your brand is a promise to your customers, setting expectations about the experience they will have with your company. Your organizational culture is how you deliver on that promise, encompassing the behaviors, attitudes, and values of your employees.
Aligning brand and culture not only enhances customer experience but also boosts employee engagement. When employees feel connected to the brand, they are more motivated and committed to their work. A well-aligned brand and culture ensures that customers receive a consistent and positive experience, leading to higher satisfaction and loyalty. Employees who resonate with the brand values are more likely to be engaged, productive, and loyal to the organization.
To learn more about Ben's work, click HERE and HERE.
Think you'd be a great guest on the show? Apply HERE.
Want to learn more about Sri's work at Engagedly? Check out his website at https://engagedly.com/.
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