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Episode 10 Lindsey Johnson, President & CEO of Consumer Bankers Association
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This week on Banking on Innovation, we will view banking and customer innovation through a completely different lens. Our guest is the recently appointed CEO of Consumer Bankers Association (CBA), Lindsey Johnson.
CBA is the only banking association in the US focused exclusively on consumer retail issues. Its members include America’s largest bank holding companies as well as regional and community banks, giving it a unique perspective on, and influential role in, the issues confronting the industry. In the face of rapidly evolving technology and customer expectations, it’s critical that the industry and lawmakers collaborate to promote innovation that delivers value.
Lindsey would like to see policy makers and banks work more closely together to ensure that every American has access to the financial tools that they need and demand.
“We have to turn a corner to a new chapter where policy-makers don’t see banks as adversaries. The banking system is focused on how to anticipate the next generation of individuals’ financial needs. We need to partner with policy-makers to make sure we can offer these different products to consumers. But when we hear from policy-makers making misleading statements about the banking system, that becomes a challenge for consumers to really discern the truth from myth.”
PLUS you’ll discover:
>> The measures Lindsey believes government must take to help consumers in a challenging economy
>> The biggest challenge for banks when leveraging data to improve customer experience
>> The regulatory challenges she anticipates around Open Banking
>> What she thinks the government must do to combat a “huge rise in scams”
>> The best way for banks and policy-makers to work together
...and more.
Beyond the episode:
Find out more about Personetics’ personalized, customer-engagement platform for financial services: https://personetics.com/
Connect with podcast host Jody Bhagat on LinkedIn: https://www.linkedin.com/in/digitalbusinessgrower
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