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Why Carriers and Brokers Should Embrace New Technology to Innovate in the Insurance Market
Manage episode 362887104 series 3435302
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In the Benekiva Connects Podcast, Ashley Oxholm interviews Keith Johnson and Brent Williams who discuss the importance of using data to personalize customer experiences. They also explore how generative AI can improve call center services, although this requires access to data and experimentation with different approaches. While some carriers face challenges due to incompatible systems, Keith and Brent believe that new technologies like AI offer carriers and brokers opportunities to innovate.
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