Evolving a Support Community into a Community of Practice — with Alex Angel

The Anonymous Marketer

In this episode of The Anonymous Marketer, Kirsti Lang dives into the world of community engagement with Alex Angel. With a rich background in community development at Reddit, Nike, and Commsor, Alex brings a wealth of experience. They explore the transformation of support communities into dynamic spaces for learning and knowledge sharing.
Alex emphasizes the importance of understanding the 'why' behind wanting to shift a community's focus. It's crucial to align these changes with broader company goals and understand the benefits for the organization. This approach ensures that the community evolves in a way that's beneficial and sustainable.
The discussion moves to engagement strategies and the benefits of different community types. Alex highlights the value in relationship building, marketing, customer support, and product development through community engagement. They also touch on the importance of understanding community member motivations and whether the current community aligns with the desired changes.
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