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What to Do When a Therapy Client Threatens to Leave a Negative Online Review [Ep 50]
Manage episode 402784296 series 3461192
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Has a therapy client ever threatened you with leaving a negative online review? Imagine this: after upholding your cancellation policy, a disgruntled client threatens to leave a bad review online. Suddenly your hard-earned reputation is at risk. It's the scenario no therapist wants to face, yet it's all too common. But fear not! I'm here to guide you through the murky waters of client dissatisfaction and online backlash.
Join me as I share effective strategies on what to do when a therapy client threatens you to leave a negative online review and turn a potential crisis into an opportunity for growth. I'll share insights on maintaining professionalism while standing your ground, and how to navigate the delicate balance between policy enforcement and empathy. So, if you've ever received that dreaded message or fear it's just around the corner, this is the episode for you!
Topics covered in this episode:
- Listener’s question about what to do when a therapy client threatens to leave a negative online review
- How to effectively communicate your cancellation policy to clients
- Different strategies to handle a therapy client who threatens to leave a negative online review
- How to collect positive reviews to strengthen your private practice's reputation
- Real-life examples of handling negative reviews in private practice
Connect with Felicia:
- Get my freebie & join the email list: The Magic Sheets
- Instagram: @the_bad_therapist
- Website: www.thebadtherapist.coach
- Facebook group: Healing Money
Resources from this episode:
- Submit your questions for the next episode
- My No Show Policy Template & Fee for Therapists [Prevents No Shows]
Quote:
" Don't give clients discounts just because they're 'difficult’. " - Felicia
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