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Empathy and Excellence: The Robin Bass Approach to Property Management
Manage episode 444262541 series 3485464
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In this episode, host Jane Mack welcomes Robin Bass from Premier Properties in St. Croix, US Virgin Islands.
They discuss Robin's journey from New York City to the Caribbean, managing properties with an emphasis on kindness and empathy.
Robin shares insights on her experiences, including the importance of treating guests with care and integrating technology while maintaining personal connections.
The episode underscores the value of creating memorable experiences for guests and the crucial role that kindness plays in building a successful property management business.
Here's more about Robin:
Robin is a passionate and driven leader whose journey reflects her dedication. A Johnson & Wales University graduate, she excelled academically and served as a Tour Guide. She holds degrees in Fashion Merchandising and Retail Marketing Management, with studies at The Paris Fashion Institute. With nearly two decades in New York's hospitality and travel industry, she mastered customer service. Her community work includes volunteering with New York Cares and serving on the Board of The Animal Welfare Center in St. Croix, where she adopted her dog, Scooby. Since 2016, Robin has been a Property Management and Vacation Rentals expert in St. Croix, founding Premier Properties USVI in 2021. Her referral-driven business thrives on her philosophy, "It is cool to be kind," which shapes her work and community efforts.
Connect with Robin:
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