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Transforming Customer Engagement: A Conversation with Yossi Abraham, CEO of Zappix
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In this episode of Revenue Accelerators, host Deep Trikannad interviews Yossi Abraham, the President and CEO of Zappix. Zappix is a provider of digital customer engagement solutions. They focus on helping companies deflect customer calls from agents to self-service options. They offer a mobile tool that allows customers to easily resolve their issues without speaking to an agent. They also provide solutions for the healthcare industry to transform the engagement between healthcare providers and patients.
During the interview, Yossi shares the importance of listening to customers and understanding their real problems and motivations. He emphasizes the need to tailor communication and presentation style to different audiences, whether they are technical or business-focused. Yossi also highlights the importance of continuous learning and staying at the forefront of technology.
Overall, the interview provides insights into Zappix's solutions and Yossi's experience in sales and leadership.
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During the interview, Yossi shares the importance of listening to customers and understanding their real problems and motivations. He emphasizes the need to tailor communication and presentation style to different audiences, whether they are technical or business-focused. Yossi also highlights the importance of continuous learning and staying at the forefront of technology.
Overall, the interview provides insights into Zappix's solutions and Yossi's experience in sales and leadership.
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