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Stan Russell on how to create a value-adding quality function.
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This week I speak with Stan Russell, who explains how quality leaders can create a function that adds true value to an organisation.
Stan provides practical advice for leaders to change perceptions and measure the strength of a quality culture. He also shares his leadership style and the importance of storytelling and analogies in articulating quality to the organisation, which can result in a function that is seen as truly valuable. We discuss the following:
- What is a 'Quality Culture' and why is it important?
- Evolution of the perception of quality
- How to measure the strength of a quality culture
- Practical steps for changing perceptions
- Utilizing management review to enhance your value
- How to facilitate team development
- Stan's leadership style and analogies he has used to communicate
- Advice for future quality leaders
- The 'one' soft-skill that Stan would advise leaders to develop
This is a fascinating insight into how quality leaders can ensure they are creating a function that puts people and the patient first, whilst enhancing the value and perception of the quality function within their organisation.
Stan is a true leader with an exceptional track record of quality leadership in enterprise and start-up organisations. A huge thank you for coming on the show.
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