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Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam
Manage episode 398217011 series 3551550
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Exceeding Expectations in Occupational Health: An Interview with Barbara Khozam
In this episode of the 'Fit for Duty' podcast, host, Dr. Larry Earl, interviews customer service expert, Barbara Khozam, on strategies to improve customer service in occupational medicine. Discussions focus on challenges of balance between patient needs and employer expectations, ways to create positive patient experiences, best practices for employer communication, the importance of ongoing training for staff, and the utilization of technology for efficient workflows.
Khozam also shares insights from her global professional experiences, demonstrating how empathy and regular recognition of employees contribute to maintaining high service standards even in a busy medical environment. The conversation concludes with some advice on dealing with mistakes and the importance of treating everyone kindly.
Key Conversation Points:
00:06 Introduction to Fit for Duty Podcast
01:06 Exceeding Expectations in Occupational Medicine
01:35 Introducing Barbara Khozam: The Customer Service Magician
02:21 Communication Strategies for Occupational Medicine
02:39 Building Trust and Loyalty with Employer Clients
03:38 Effective Communication in Sensitive Work-Related Topics
05:52 Leveraging Technology for Better Customer Service
07:36 Building Stronger Relationships with Employers
11:07 The Role of Recognition in Customer Service
24:00 Balancing the Needs of Patients and Employers
26:39 Lessons from Volleyball: Teamwork and Customer Service
30:45 Conclusion: The Key to Exceeding Expectations in Occupational Medicine
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Check out the video version of the podcast at - https://www.youtube.com/@naohp-occhealth
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