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Navigating the Seas of Hospitality with Michelle Pascoe
Manage episode 411258363 series 3554904
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Join us as we explore the critical balance between automation and human touch in creating enduring customer relationships, the importance of leadership development, and strategies for future-proofing businesses in any sector. We dive into an enlightening conversation with the accomplished Michelle Pascoe. Celebrating her 30th year in business, Michelle sheds light on her extensive experience in the world of hospitality and tourism, as well as her passion for exceptional customer service. From navigating the evolving landscape of the industry to innovating through proprietary technology, Michelle shares the lessons learned and insights gained from her remarkable journey. Don't miss out on this episode full of practical wisdom and actionable advice for elevating your customer service and ensuring the longevity of your business. Plus, stay tuned for an exclusive opportunity to access bonus content where Michelle reveals her three E's of customer service.
Access exclusive bonus content here
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