From Call Centers to Recovery Centers: A Journey into Mental Health Advocacy with Denise Corbisiero

Leaders in Medical Billing

In this podcast, Denise Corbisiero, the COO of Integrity Billing, shares her personal journey into the mental health and substance abuse treatment industry. Denise started her career running a call center before transitioning into treatment, which fueled her passion for helping facilities and substance abuse facilities succeed financially. She has been in healthcare since the mid-nineties and has observed several changes and challenges in the field, including changes in healthcare providers' practices and an increase in insurance companies' control over treatment procedures. Denise also highlights how technology, such as AI, is enhancing the industry by easing employee workload and has hopes to further automate processes like the appeals procedure. Beyond automation, Denise stresses the importance of personal relationships with customers as a critical factor in success in the industry. She touched on the success of their SaaS product that verifies benefits in seconds, proving to be quite popular with clients. #MentalHealthAdvocacy #SubstanceAbuseRecovery #HealthcareInnovation Timestamps

• [00:00:02] Introducing Denise Corbisiero, COO of Integrity Billing
• [00:00:20] Choosing Mental Health Industry: Challenges & Struggles
• [00:08:10] Tough Recovery & Insurances Hurdles
• [00:11:34] Embracing Change: AI’s Role in Reducing Workload
• [00:13:38] Underlining Customer Relationships: Turnover and Internalization
• [00:16:00] Accelerating Benefit Verification: Leveraging SaaS
• [00:19:21] Future of Automation: Streamlining the Appeals Process
• [00:21:54] Preferred Systems for Behavioral Health
• [00:23:21] Defining Success and Making Connections