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Episode 05: What is KPO?
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KPO is a subset of BPO. It also involves outsourcing core functions which may or may not give cost benefits to the parent company but will surely help in value addition. It is often characterized by small-scale and niche offerings service providers who employ highly skilled professionals. In short, the process is outsourced to KPOs are usually more specialized. They are considered knowledge-based as compared to BPOs.
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