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20K Ebook - Milestone 6: High-Level Experiences
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In this penultimate milestone, I’ll be sharing the critical elements of creating high-level experiences for your clients. If you've missed any of the previous milestones, be sure to catch up, as each builds on the last.
Today, we're focusing on the often-overlooked aspect of business success: exceptional client delivery.
We'll explore why delivering top-notch customer experiences is more vital than ever, how it impacts your reputation and retention rates, and actionable steps you can take to enhance it.
Drawing from my own background in product and experience design, I'll share insights on how my company consistently achieves high retention rates, low refund requests, and stellar customer satisfaction.
From ensuring fast and valuable results to carefully tracking client feedback, this episode is packed with strategies to elevate your business. Plus, discover why over-delivering in a subtle, effective way can turn satisfied clients into loyal advocates. Grab a cuppa, settle in, and let's transform your client's journey together!
Here are the highlights:
(01:59) Online business owners are often not good at the delivery bit.
(06:36) Creating a world-class business involves adding value beyond money.
(07:52) Retention, referral, and completion rates are key.
(12:50) Enhance customer experience, retain and increase value.
(14:29) If you've identified a gap that needs addressing, get in touch to discuss a quick fix or a more extensive solution.
Buy the Roadmap here: https://www.lighthouse.online/20k-roadmap-ebook
Get the Free Revenue & Salary Calculator here: https://www.lighthouse.online/salary-revenue-calculator
Grab one of our free resources: https://lhouse.uk/freebies
Elevate Collective 12 Month Business Incubator: https://lighthouse.online/ec
Connect with Gemma
Website: https://www.lighthouse.online/
Instagram: https://www.instagram.com/gemmawent/
Facebook: https://www.facebook.com/gemmacwent
Twitter: https://twitter.com/GemmaWent
LinkedIn: https://www.linkedin.com/in/gemmawent/
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