12. Solving The Service Department Phone Dilemma: Meet Brooke.ai

InteliChek Presents: The Multi-Point Inspection Podcast

There has been a lot of talk about AI in the news lately. And now it has come to your dealership and service department. Meet Brooke.ai from Proactive Dealer Solutions Brooke.ai is “Automotive’s First Intelligent Digital Voice Assistant.” According to Proactive Dealer Solutions "Hiring Brooke as your Digital Voice Assistant means improved customer satisfaction by steering the most common conversations to a smart assistant who can answer frequently asked questions and schedule service appointments based on customer needs and dealership policies.” I speak with Ashleigh Ellis, Director of Marketing for Proactive Dealer Solutions about Brooke. We talk about: *The difference between Brooke and a chatbot. *If Brooke will take jobs away from people. *How Brooke has been received. *The onboarding process *Integration with scheduling tools *How she avoids top loading service appointments *How she can increase service appointments 30-40% *Recalls *Outbound calls. Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. InteliChek Brooke.ai Proactive Dealer Solutions MPI: Episode 11 (Fixed Ops Magazine) Gridspace Brooke In Action: Brooke Sets Appointment/Engine Surging Customer Wants Representative, Talks To Brooke Anyway Brooke Upsells Brooke Makes Outbound Calls Music: Cody Martin-Arcadia Midnight Daydream-Trip Don't Fall Adrian Walther-Happy Place Andrew Galucki-Times Like These