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Mastering Phone Skills and Customer Service: Fostering Lasting Loyalty with Mike Sember
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Episode 20 with Frederick Dudek (Freddy D)
Mastering Phone Skills and Customer Service: Fostering Lasting Loyalty with Mike Sember
In this episode of the Business Superfan Podcast, host Freddy D talks with Mike Sember, a Lead Relationship Manager for a vitamin and supplement company. Mike discusses the evolution of sales tactics post-COVID, emphasizing the importance of credibility and rapport. He draws on his baseball experience with the Chicago Cubs to underline the value of teamwork in sales. Mike also shares a story about resolving a customer’s order issue with empathy and extra service, reflecting his customer-centric approach to relationship management and upselling. The conversation focuses on building trust, integrity, and long-term customer relationships in the modern sales environment.
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