))
Interview with Nick Elders: Customer Experience in Financial Services
Manage episode 421178992 series 3575809
Content provided by CSTMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CSTMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Interview with Nick Elders: Customer Experience in Financial Services
Host - Rory Holland
Interviewed - Nick Elders
This Episode
In this conversation, Nick Elders, co-founder and CEO of SPARK, discusses his background and journey into fintech. He shares the story of how SPARK–an end-to-end solution for small business lending–was created, as well as the crucial role that the company plays in community and economic development. Nick highlights the challenges faced by SPARK and the broader financial services industry, provides an overview of SPARK’s future plans, and delivers some compelling insights into the potential of fintech in the coming years. Finally, Nick offers advice to those interested in entering the world of fintech and financial services.
Key Takeaways
- SPARK plays a crucial role in community and economic development: digital infrastructure for lenders, and digital partner for small business owners.
- Traditional financial services often lag behind other industries in terms of user-friendly digital experiences—that’s why customer experience is a key focus for SPARK.
- Distribution and awareness are major challenges for SPARK and other fintech companies.
- The future of fintech lies in solving current problems and meeting customer demands.
- To enter the fintech field, you must solve a problem that exists today and focus on creating value for customers.
Chapters
00:00 Introduction and Background
02:41 Getting into Fintech
07:38 Transition from CRF to SPARK
13:35 SPARK's Role in Community and Economic Development
16:18 Challenges in the Financial Services Industry
29:18 Future Plans for SPARK
32:08 The Future of Fintech
34:06 Advice for Entering the Fintech Field
About Mighty Finsights
This is 'Mighty Finsights,' the podcast where finance meets formidable insights and spirited storytelling. Each episode offers a deep dive into the challenges and achievements that define the financial landscape, providing valuable lessons in finance, innovation, and resilience. Tune in for an experience that brings finance to life through the voices of its most influential leaders.
8 episodes
Share
