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Finding Your Perfect BPO Fit for Success with Andrew Griffiths
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Finding the perfect BPO partner can feel like navigating a maze, but it’s crucial for scaling your business and optimizing your operations.
In this episode, Andrew Griffiths, an industry expert from Outsourced Consultancy, dives straight into what IT decision-makers need to know when choosing the right BPO provider. He covers how to evaluate BPOs based on culture fit, agent retention, and the latest tech innovations. Whether you’re looking at BPOs in South Africa, the Philippines, or beyond, Andrew shares key insights on global pricing strategies, the importance of technology in customer experience, and how the right BPO partner can deliver high-quality results at a cost-effective price.
If you're ready to find a BPO that perfectly fits your business, don't miss this episode. Hit play now and get Andrew Griffiths' expert tips to sharpen your outsourcing strategy.
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Andrew Griffiths is an expert in helping channel partners, consultants, and advisors unlock new growth opportunities through Contact Center Outsourcing (BPO) services. With a passion for enhancing both customer (CX) and employee experiences (EX), Andrew provides solutions that augment in-house teams, enabling businesses to fully leverage their SaaS investments across hybrid teams. His focus on improving business outcomes through accessible outsourcing expertise helps clients engage prospects, retain customers, and accelerate residual income. Beyond his professional pursuits, Andrew is passionate about home remodeling, design, and great coffee.
LinkedIn: https://www.linkedin.com/in/bpoforchannel/
https://www.linkedin.com/company/outsource-consultants-llc/
Website: https://www.outsource-consultants.com/
Twitter: https://x.com/coreykot Facebook: https://www.facebook.com/OutsourceConsultants
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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Join upcoming Tech-Gofer events here:
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
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