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#48 - Designing for trust with Sarah Drummond
Manage episode 365430448 series 1285026
Content provided by Service Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design strategist Sarah Drummond in our studio in Ghent.
We talk about how to build trust in the design process, innovation vs. familiarity and the value of predictable actions for users in order to trust the systems they use. Get immersed in this fascinating topic and learn how to design for trust.
59 episodes
Share
Manage episode 365430448 series 1285026
Content provided by Service Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design strategist Sarah Drummond in our studio in Ghent.
We talk about how to build trust in the design process, innovation vs. familiarity and the value of predictable actions for users in order to trust the systems they use. Get immersed in this fascinating topic and learn how to design for trust.
59 episodes
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Similar to Service Design Podcast
A podcast about web design and development.
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continue reading
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…
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