UXPodcast™ is a twice-monthly digital design podcast - hosted by James Royal-Lawson and Per Axbom - sharing insights about business, technology, people and society since 2011. We want to push the boundaries of how user experience is perceived and boost your confidence in the work you do.
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EPISODE 38: Steph Hay on designing for trust
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Manage episode 251253585 series 1285026
Content provided by Service Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you!
…
continue reading
58 episodes
MP3•Episode home
Manage episode 251253585 series 1285026
Content provided by Service Design Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Service Design Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you!
…
continue reading
58 episodes
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