How to create an EPIC customer experience (and increase your profits too)! Ep 8 Season 2

SHEcorporated One Step Empire

How would you like your business to be 95% more profitable?

Did you know that increasing your customer retention can increase your profits by 25 to 95%?

It sounds crazy, but think about it – It costs 5 times more to get a new customer than to keep an existing one and then the success rate of selling to an existing customer is 60 to 70% better than selling to someone new. So your marketing cost savings alone are enormous.

So why don’t we spend more time taking better care of our existing customers?

Jacqui is with us today taking us through the importance of creating an epic
client experience which really becomes the tool that makes your customers stick with you through thick and thin, and generates referrals and testimonials as well.

We are going to cover:

• 5 steps in the customer on-boarding journey.
• Systems you need in place to make it simple.
• How to use on-boarding to WOW your clients.
• The importance of off-boarding (you probably aren’t doing this but you should)

You can catch up with Jacqui and get both of her resources, the 5 steps we talk through on the episode today as well as her Bootstrappers Guide to all the best free tools for your business!

Free 5 Phases of an Epic Client Experience:

https://virtualduo.co.za/shecorporated-5-phases

Free Bootstrappers guide to running your business on a shoestring budget:
https://virtualduo.co.za/shecorpotated-bootstrappers-guide
Get our Buyer Persona's FREE workbook to find your ideal clients and make your marketing 10x more effective:
https://www.shecorporated.com/buyer-personas-workbook
Visit SHEcorporated main site: https://www.shecorporated.com/

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