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Building Trust, Educating and Shifting the Veterinary Client Mindset to CareFirst with Dr. Lauren Smith and Ron Sosa
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In episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Uncharted Veterinary Conference and shares his insights with over two decades of experience in the veterinary industry. The client mindset can be shifted! By utilizing education and proactively building a foundation for trust, veterinary clients can become CareFirst clients. Together, Dr. Smith and Ron cover ways to proactively insert yourself in the client’s decision-making process and also how you and your team can help veterinary clinics enhance the client experience every visit. Subscribe to this podcast today so you never miss an episode, and share with your veterinary colleagues!
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