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Pay Day Party: Creating a Customer-Friendly Payment Process
Manage episode 377623890 series 3487132
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Description:
Join host Stephanie in this game-changing episode of the SKILLS Podcast as we delve into the world of efficient payment processes for your vegan business. It's time to build a strong backbone and make getting paid effortless and enjoyable for your valued customers.
Discover how a hassle-free payment process can set your business apart and drive customer loyalty. Stephanie shares actionable tips to simplify your payment flow, offering multiple options and empowering your customers with choices.
Building a strong infrastructure doesn't have to be daunting. Take it one step at a time, ensuring your systems align with your current business stage. Small upgrades can make a significant impact without overwhelming your resources.
Join us for this essential episode of the SKILLS Podcast and embark on a journey to simplify getting paid. Let's make the payment process a breeze and create an unforgettable customer experience together!
Lesson Reference For Paid Members: https://skills.veganmainstream.com/c/proposals-invoicing-payments/building-backbone-for-your-business-taking-the-pain-out-of-getting-paid
Want to access this lesson and more? Become a paid SKILLS member: https://veganmainstream.com/vegan-online-training-community/
Quote:
Growth isn't always about more - growth is truly about optimization. It's about looking at what you're doing and fixing it. This is really true for everything in your business. You have to spend time walking a mile in your customer's shoes. At times in our business, we get so deep in it โ that is our perspective as the business owners, as the managers in these businesses, as the people who are responsible for delivering on the service and products โ that we forget that we can't just look through that lens. The majority of the time, we have to switch the lens and look at the business and experience the business from the customer's perspective.
โ Stephanie Redcross West
Show Notes
โ๐พ [01:05] Ensure that your purchase process is easy, simple and hassle-free for your customers.
๐ [04:01] Lesson focus for growing businesses: you need enough experience to make improvements - evaluate your sales processes.
๐ [08:08] Lesson focus for scaling businesses: make sure you don't have leaks in your sales process, getting paid process + check your analytics.
๐ [11:46] Importance of process mapping to simplify payment processes and reduce pain points for customers.
๐ค [14:37] How to work with invoices: reminders for invoices that are due, type of invoices.
๐ง [17:29] Payment processes are different on each platform: Stephanieโs solution for different platforms.
๐ฒ [20:12] Adding different payment options to your website: hassle-free experience and quick purchasing time seals the deal.
๐๐พโโ๏ธ [23:24] Sprint/run strategy: donโt wait, this is impacting your business on a daily basis.
โ [26:26] Taking minutes from the process: reducing friction by 20% is huge for your business.
๐ [27:33] Something is slowing down your customers: list of things you can do to make your customer decide to purchase faster.
๐ [29:10] Growth is truly about optimization: importance of experiencing your business from a customerโs lens.
๐ฐ [31:24] Finding money without getting into more marketing: generate more sales with quick changes.
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