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What to do with a Good Review (and a Bad One)

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Manage episode 380972324 series 3443984
Content provided by Caryn Terradas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Caryn Terradas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today’s digital age, it’s inevitable that businesses will encounter negative reviews, complaints, and comments from customers or even trolls. While receiving negative feedback can be disheartening, it’s essential to understand that it’s a common occurrence for businesses of all sizes. How you handle these situations can significantly impact your reputation and customer relationships. In this episode, we’ll delve into effective strategies for dealing with negative comments and reviews, with a focus on turning challenges into opportunities.

In this episode we will talk about these important topics:
1:02: Negative Comments and Complaints
5:46: Rude and False Comments
11:10: Stay in Brand When Choosing How to Respond

To get a FREE Content Calendar: Click HERE
To see the video: Click HERE
To read the blog: Click HERE
Connect With Us!
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Website: Click HERE
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Membership Program: Social University
We know social media can be overwhelming and the platforms are changing the rules all the time. Wouldn’t it be great to have an expert in the field on standby to help you out? Now you can with Social University! Click HERE

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  continue reading

89 episodes

Artwork
iconShare
 
Manage episode 380972324 series 3443984
Content provided by Caryn Terradas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Caryn Terradas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today’s digital age, it’s inevitable that businesses will encounter negative reviews, complaints, and comments from customers or even trolls. While receiving negative feedback can be disheartening, it’s essential to understand that it’s a common occurrence for businesses of all sizes. How you handle these situations can significantly impact your reputation and customer relationships. In this episode, we’ll delve into effective strategies for dealing with negative comments and reviews, with a focus on turning challenges into opportunities.

In this episode we will talk about these important topics:
1:02: Negative Comments and Complaints
5:46: Rude and False Comments
11:10: Stay in Brand When Choosing How to Respond

To get a FREE Content Calendar: Click HERE
To see the video: Click HERE
To read the blog: Click HERE
Connect With Us!
Facebook: Click HERE
Instagram: Click HERE
TikTok: Click HERE
LinkedIn: Click HERE
Website: Click HERE
YouTube: Click HERE
Twitter: Click HERE
Membership Program: Social University
We know social media can be overwhelming and the platforms are changing the rules all the time. Wouldn’t it be great to have an expert in the field on standby to help you out? Now you can with Social University! Click HERE

Support the show

  continue reading

89 episodes

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