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Transforming Manufacturing Operations for Customer Centricity

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Manage episode 427410179 series 2365261
Content provided by Sourcing Journal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sourcing Journal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

132 episodes

Artwork
iconShare
 
Manage episode 427410179 series 2365261
Content provided by Sourcing Journal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sourcing Journal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

132 episodes

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