What Got You Here, Won't Get You There/Abhi Ingle - Qualtrics, Data, Mumbai to Oberlin ~ Spark of Ages Ep. 13

Spark of Ages

Have you ever witnessed a maestro at work, orchestrating innovation with the finesse of a seasoned conductor? Join us as we sit down with Abhi Ingle, a virtuoso of adaptability in the ever-evolving business landscape. From the startup hustle to the executive suites of AT&T, and now the pulse of Qualtrics, Abhi enlightens us on the symphony of maintaining a visionary mindset while embracing the ebb and flow of change. His tales are a masterclass in differentiating products through experiences, a journey that has seen him transition from the certainties of AT&T to the exhilarating prelude of Qualtrics' IPO.
The art of customer experience unfolds like a captivating narrative, and Abhi expertly narrates how enterprises like Delta Airlines compose their strategies by tuning into customer and employee feedback. As we navigate through this chapter, we uncover the delicate balance of empathy, rapid action, and anticipation in curating unforgettable customer journeys. Abhi's eclectic professional composition – an overture that began with McKinsey, crescendoed through Harvard Business School, and found rhythm in startup culture – illustrates the harmonious blend of traditional business principles and entrepreneurial innovation.
Our finale resonates with the exchange of ideas among industry virtuosos and the cross-continental collaboration that fuels the business ecosystem. The dialogue traverses the collaborative concerto between US and Indian teams at Position Squared, the partnerships that amplify growth, and AI's role in fine-tuning products and services. Tune in to this episode of Spark of Ages for a composition that's as insightful as it is harmonious, celebrating the shared crescendo of ideas that pushes the boundaries of what businesses can achieve.
Rajiv Parikh: https://www.linkedin.com/in/rajivparikh/
Sandeep Parikh: https://www.instagram.com/sandeepparikh/
Abhi Ingle: http://www.linkedin.com/in/ingle-abhi
Qualtrics: https://www.qualtrics.com/
Producer: Anand Shah & Sandeep Parikh
Technical Director & Sound Designer: Sandeep Parikh, Omar Najam
Executive Producers: Sandeep Parikh & Anand Shah
Associate Producers: Taryn Talley & Jesse Diep
Editor: Sean Meagher & Aidan McGarvey
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Website: https://www.position2.com/podcast/
Rajiv Parikh: https://www.linkedin.com/in/rajivparikh/
Sandeep Parikh: https://www.instagram.com/sandeepparikh/

Chapters

1. What Got You Here, Won't Get You There/Abhi Ingle - Qualtrics, Data, Mumbai to Oberlin ~ Spark of Ages Ep. 13 (00:00:00)

2. Spark of Ages & Abhi Ingle Introduction (00:00:14)

3. Flexibility & Change (00:02:29)

4. Why leave AT&T for Qualtrics? (00:03:32)

5. What does Qualtrics do? (00:05:30)

6. What does modern Experience Management look like? (00:07:17)

7. Delta Case Study (00:09:45)

8. Abhi's Career Journey (00:12:45)

9. Why Join AT&T? (00:13:30)

10. Why Leave McKinsey? (00:14:40)

11. The backdoor route into AT&T: Getting Acquired (00:15:42)

12. At the innovative edge of an old business (00:16:55)

13. A magnet for enterprise innovation (00:19:12)

14. What led Mobile Device innovation: Enterprise or Consumer? (00:21:59)

15. AI adoption is mirroring what happened in Mobile Computing (00:24:41)

16. How do you build a business at speed with scale? (00:25:35)

17. "What got you here, won't get you there" (00:27:07)

18. Selling Commercial Software in High School (00:28:26)

19. From Mumbai to Oberlin, OH (00:29:50)

20. Abhi's inspiration to Achieve (00:32:40)

21. The Decision's That Shaped Abhi Ingle's Life (00:36:20)

22. Coming to America? Here's Abhi Ingle's Advice (00:39:53)

23. What is Happiness? To Abhi Ingle it's Spiritual Satisfaction (00:41:54)

24. My Wife Makes Everything Possible (00:45:00)

25. What's Your Life Motto? (00:46:15)

26. Reaction from Postion2 Growth Marketing Summit 2024 in Salt Lake City, UT (00:48:13)