))
Episode 12: How can interactive learning support effective customer service skills development?
Manage episode 367744959 series 3393985
Content provided by Allen Liedkie. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Allen Liedkie or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
During this episode of Steps to Change we explore what makes for engaging and effective customer service programming. We’re sharing our insight and experience of designing and delivering content on the subject matter and why empowering your employee population with good customer service skills supports customer satisfaction and the bottom line. We breakdown how we use the Steps to Change model to support interactive and engaging programming that inspires participants to act differently. On this episode we’re joined by Gary Bates, a director of Steps and a Client Relationship Director based in the UKE region.
Twitter - @StepsDrama
LinkedIN - Steps Drama Learning Development
Website - www.stepsdrama.com
25 episodes
Share
