Artwork

Content provided by Podcast Superception and Christophe Lachnitt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Podcast Superception and Christophe Lachnitt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Ep. 41 - Jean-Marc Huleux, président de FullSIX France

1:03:54
 
Share
 

Manage episode 221908429 series 1347164
Content provided by Podcast Superception and Christophe Lachnitt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Podcast Superception and Christophe Lachnitt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Thème : l’expérience client. Jean-Marc Huleux commente notamment son parcours, l’impact du numérique sur la fidélité client, l’importance de l’utilité et la générosité dans l’expérience client, le passage d’un "customer journey" focalisé sur la vie des clients à un "people journey" qui les aborde dans leur entièreté d’individus, l’essor des expériences "phygitales" et les répercussions de ces enjeux sur l’organisation interne des entreprises.
  continue reading

105 episodes

Artwork
iconShare
 
Manage episode 221908429 series 1347164
Content provided by Podcast Superception and Christophe Lachnitt. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Podcast Superception and Christophe Lachnitt or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Thème : l’expérience client. Jean-Marc Huleux commente notamment son parcours, l’impact du numérique sur la fidélité client, l’importance de l’utilité et la générosité dans l’expérience client, le passage d’un "customer journey" focalisé sur la vie des clients à un "people journey" qui les aborde dans leur entièreté d’individus, l’essor des expériences "phygitales" et les répercussions de ces enjeux sur l’organisation interne des entreprises.
  continue reading

105 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide