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Valuing your customers

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Manage episode 285153569 series 1129112
Content provided by Susan Heaton Wright. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Susan Heaton Wright or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Download the transcript here:

Contact Claire here

And grab your Superstar Communicator Top Tips here.

  continue reading

104 episodes

Artwork

Valuing your customers

Superstar Communicator podcast

12 subscribers

published

iconShare
 
Manage episode 285153569 series 1129112
Content provided by Susan Heaton Wright. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Susan Heaton Wright or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Download the transcript here:

Contact Claire here

And grab your Superstar Communicator Top Tips here.

  continue reading

104 episodes

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